I did reach out, and they provided some troubleshooting steps. It’s worth contacting them!
I just want to enjoy my rides without all of this! Can I trade my Peloton for a unicorn instead? Asking for a friend…
Haha! If only it were that easy! But honestly, once this update is done, things should be smoother, right?
Has anyone found a solid fix for the Peloton stuck on Downloading Update 100? I’ve tried rebooting mine, but no luck!
You might want to reach out to Peloton support directly. They can guide you through some troubleshooting steps. Have your serial number handy for a smoother process!
I called Peloton support last week for a different issue. They were quite helpful! Expect a wait time, though. Just keep your model info ready.
Great to know! My warranty is still active; do they cover this kind of update issue?
Absolutely, ftaylor! If it’s a hardware issue, you might be covered under the warranty. Just be prepared for them to ask for lots of details.
I once spent an hour on hold with them. Right before I connected, I accidentally dropped my phone! Just my luck! 
Oh no, lewistiffany! At least you got through. I heard they sometimes follow up via email after calls too, anyone experienced that?
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I have! They even sent a detailed email about troubleshooting after my last call. Super helpful!
That’s encouraging to hear! For anyone experiencing similar issues, try to keep records of your interactions with support.
For sure! Keeping a log helps. If the problem persists, you may need to consider a repair. Hopefully, it won’t come to that!