Thanks for that tip! I’ll definitely give it a go. Does anyone know if there are points redemption problems lately?
I’ve noticed redemption issues too. Sometimes points don’t show up correctly. It’s frustrating!
That’s interesting! I haven’t had that problem, but it seems it’s common. Have you reached out to support?
I’m on hold with customer service right now—talk about a waiting game! 
Good luck! I hope you get someone helpful. They can be hit or miss. Anyone else felt that way?
Yes! I had a pretty contentions call last week. They didn’t understand my issue, and I ended up frustrated!
That’s rough! I think we all have our horror stories. Did you manage to resolve your issue eventually?
Eventually, yes! But it took a lot of persistence. Has anyone figured out the best way to contact FordPass?
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I’ve heard that using the in-app chat can be faster than calling. Might be worth a shot!
I’ll try that! The app does have some great features, just wish it worked smoother.
Same here! Just gotta deal with some glitches now and then. How about a round of FordPass bingo? ‘Logged out 3 times’ could be a square!
Hey! I found the FordPass Rewards phone number on their website. It’s 1-800-xxx-xxxx. When I called, I had to wait about 15 minutes, but the representative was really helpful!
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I had a similar experience. They took around 20 minutes to pick up my call, but once they did, I felt they genuinely wanted to assist me. Great service overall!
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I’ve tried reaching them twice. The longest I waited was 25 minutes, and honestly, I found the rep quite friendly but not very knowledgeable about some promotions.
Wow, 25 minutes? That’s tough! I had a wait of just 10 minutes. But I guess it varies on the time you call. Hope you were able to resolve your issue!
That’s disappointing! My rep was super clear and helped me with all my questions. Perhaps I just got lucky!
For those looking for the number again, it’s on the app under Help. I called once and waited about 18 minutes to get help. They resolved my issue relatively quickly! Very pleased.
I guess customer service is hit or miss. I heard some people wait an hour! Not my luck yet but it’s good to know others found it helpful!
Exactly! Anything under 30 minutes feels reasonable to me. Glad your issue got resolved healthily!
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I’m wondering what questions to ask when I call. Is it specific to your account or can they help with general program info too?