I had a hard time with this too! Maybe ChargePoint should consider adding a feature to show the MAC address right on the home screen. What do you think?
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That’s a fantastic idea, nathan39! It would make things much simpler for users. A little less hunting around for info would be great!
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I had trouble finding my ChargePoint MAC address too! It’s usually on the unit itself or in the app. Just make sure you check the correct network settings.
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Totally agree! The app has a dedicated section for device info. It saved me a lot of guessing.
Just a heads up! If your MAC address is incorrect, it can cause connectivity issues. I had that problem when I first set mine up.
Ugh, yes! I was getting disconnected repeatedly until I fixed the MAC settings.
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I know it sounds basic, but have you restarted your router? Sometimes connectivity issues resolve with a simple reboot.
Restarting the router worked for me too! But don’t forget to check if your device is actually connected to the right network afterward.
That’s a solid reminder, iadams. If you have a dual-band router, ensure your ChargePoint is on the 2.4GHz band; it often has better range.
I had a funny moment when I realized my ChargePoint was trying to connect to my neighbor’s Wi-Fi instead of mine. Make sure you’re in the right network!
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[quote=“whunter, post:8, topic:1034”]My ChargePoint was trying to connect to my neighbor’s Wi-Fi…[ /quote]Haha, that’s hilarious! I can imagine the confusion it caused. Always double-check your connections!
Also, some users report that updating the firmware can solve connectivity issues. It’s worth checking if there’s an update available for your unit.